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Support
Write to us
One address, read by the engineers who run your nodes. Send from whichever address suits you and reply in your own inbox: the whole exchange stays in a single thread there, so you always have the full history without signing in anywhere.
What to tell us
None of this is required. It is simply what turns a first reply into an answer rather than a question back.
Which node
- The chain and region, as they appear on your Overview.
- The node id if you have it, from the address bar on that node's page.
- Which endpoint you were calling, if you run more than one.
What you saw
- The error text verbatim, pasted rather than described.
- The request that produced it, if there is one.
- Whether it is every call or some calls. That difference decides where we look first.
When
- Timestamps with a timezone. "This morning" costs a round trip.
- Whether it is still happening as you write.
- When it last worked, if you know.
Anything billing
- The invoice number from your Billing page.
- For a renewal or a change of term, the node it applies to.
- Payments are in crypto through the Pay now link on the invoice. Never send wallet keys or seed phrases to anyone, including us.
Other ways through
Email reaches everyone and leaves you a record, so it is the one to use for anything you may need to refer back to. For a quick question, pick whichever suits you; the same engineers answer all of them. What we commit to on response and uptime is in the service level agreement.
support@argusnodes.com. Becomes a ticket, and the whole thread stays in your inbox.
The chat button at the bottom of any page on argusnodes.com. Out of hours it takes a message.
Direct message. Fastest for a quick question from your phone.
On request, for teams who live in Slack. Email us and we connect a channel to your workspace.